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Coronavirus (COVID-19) Response FAQs

Show All Answers

1. How do I sign up for City emails?

Click on the Notify Me link on our home page. www.westbrookmaine.com

2. To get meals through the school, do you have to fill out the request form everyday?

Just once is okay. Some people are doing it weekly.

3. Which programs are happening at the Westbrook Community Center?

All non-essential programs at the Westbrook Community Center are suspended until further notice and the building is closed to the public. All inquires should be directed to Greg Post, Director of Community Services, at gpost@westbrook.me.us. The Community Center will continue to provide online updates at www.WestbrookCommunityCenter.org and www.Facebook.com/WestbrookCommunityCenter.

4. Does the City issued State of Emergency mean I have to close my business?

The Emergency Proclamation declared by Mayor Michael T. Foley pertains only to the municipality. For statewide mandates please visit www.maine.gov

5. Is there a plan in place for children entering Kindergarten in the fall?

Yes. The School Department will be preparing to welcome Kindergarten students in the fall.

6. Is Meals on Wheels still delivering?

Meals on Wheels will continue to deliver prepared meals to homebound older adults in the Westbrook and Portland communities.  For more information, please call 207.878.3285.

7. When is the Westbrook Food Pantry open?

• The Westbrook Community Food & Resource Center will be open on Tuesdays, 12-2pm and again from 5-7pm. Visitors to the Pantry should go to exterior Door #25, which is located at the front of the building, where volunteers will provide pre-packaged bags of food for Westbrook residents. Should you have any questions, please call 207.591.8147.

8. How do I set up a General Assistance Meeting?

All General Assistance meetings will be by appointment only, or over the phone whenever possible. To schedule an appointment, please contact their office directly at 207.591.7015. 

Available to Westbrook residents only.

9. Can I drop off a form to the Westbrook Police Department?

Westbrook PD would ask that people not come to the station to fill out a records request form, property request form, or to drop off concealed weapons permits. 

Records request forms and property requests forms are available the PD website under the FAQ section.  

Applications for concealed weapons permits can be mailed to the station, Attn. Ms. Wanda Martin - 570 Main St, Westbrook, ME 04092

10. Is the police department doing any drug take-backs during this time?

No they will not be offering take-backs at this time. 

11. Is the police department offering fingerprinting services to the community?

We will not be offering fingerprinting services to the community at this time.

12. What are the digital library resources available to me?

Walker Memorial Library has compiled a list of digital resources available to you for free or with your library card. Please visit https://walkerlibrary.org/digital-resources for more information.

For more information and updates about the library, please go to walkerlibrary.org.

13. Can I download e-Books and audiobooks online?

You can download e-Books and audiobooks on your computer, Amazon Kindle Fire HD, Android tablets, Android phones, iPhone, and iPad with your library card. To download the cloudLibrary app on your device, please go to https://yourcloudlibrary.com, select what kind of device you have, and follow the instructions on how to install them. Any questions, please e-mail us at info@walkerlibrary.org.

14. Can I renew my library card?

Yes, please e-mail us at info@walkerlibrary.org with your library card number.

15. Can I get help with reference questions and general technology questions?

Yes, please e-mail us at info@walkerlibrary.org with your questions.

16. Can I arrange a burial at Woodlawn Cemetery?

Woodlawn Cemetery is currently closed for burials for the winter months. Although we are experiencing an early spring, with the Corona Virus complications, we are remaining closed. We will reevaluate this on April 15^th.

17. Will my street get plowed if it snows?

Public Services is operating at full staff and is ready to handle any weather related event.

18. Will winter sand still be available at Public Services?

Winter sand will be available 24/7 until April 15^th.

19. Can I get a bulky item picked up curbside?

During this time, bulky items will not be collected curbside. Bulky items can be brought to Casella Waste at 594 County Road on Tuesdays and Thursdays 8am-4pm and

Saturdays 8am-1pm.

20. Will the City continue to pick up curbside trash and recycling?

Curbside trash and recycling is an essential service that will continue as normal.

21. Is City Hall open?

All municipal facilities are closed to the general public until further notice.

Please visit the city’s Online Services page http://www.westbrookmaine.com/388/Online-Services to conduct transactions online.

22. Will Police, Fire and Rescue and Public Services be available during the State of Emergency?

Police, Fire & Rescue, and Public Services will remain fully operational during the current Public Health Emergency.

If you have an emergency please dial 9-1-1.

23. What online services can I use?

Please visit http://www.westbrookmaine.com/388/Online-Services for a list of all of the City’s online services.

24. Will City Council meetings occur?

All public meetings have been canceled at this time. 

25. Will Planning Board meetings occur?

All public meetings are canceled at this time.

26. Will Zoning Board meetings occur?

All public meetings are canceled at this time.

27. Can I get a birth, death or marriage certificate?

You may apply for a vital record by mail or online. Click here for more information.

28. Can I schedule an appointment for a marriage license and/or get married at City Hall?

As City Hall is temporarily closed to the public, we are not taking appointments for marriage licenses at this time, nor performing wedding ceremonies at this time. Marriage licenses may be issued via mail upon receipt of notarized intentions, the $40.00 fee and documentation how the last marriage ended.   The marriage license will be returned to the parties by mail.  Signatures can be obtained by the person performing the marriage when the marriage is performed.

29. Can you notarize a document for me?

As City Hall is temporarily closed to the public, we are not providing notary or Dedimus Justice services at this time. However, click here to access the State of Maine’s Total Notary Solution to find a notary in your area.

30. Can I get a dog license?

Dog license applications can be completed and mailed in to the office. Click here for the application and for additional details.

31. Do I have to close my bar, restaurant or gym?

Based on The President’s Coronavirus Guidelines for America - 15 Days to Slow the Spread, in communities
where transmission has occurred, bars, restaurants, gyms, and other venues where groups of people
congregate should be closed. We urge compliance to this guideline and everyone should use drive-thru,
pickup, or delivery options. This is not a mandate at this time, however, we urge compliance.