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The original item was published from 7/31/2020 2:18:00 PM to 7/31/2020 3:49:47 PM.

News Flash

City of Westbrook News

Posted on: July 31, 2020

[ARCHIVED] COVID-19: How to Register for FREE Testing

Covid Test News Flash

At this time, we are only testing individuals who have scheduled an appointment.

If you have symptoms and are unable to schedule a test due to availability, please contact the COVID Test Center at 207-854-0655 or email and a medical provider will call you back. You can also find alternate test sites at or through the Maine CDC website.

COVID-19 Symptoms 

  • Fever or chills
  • Cough
  • Shortness of breath or difficulty breathing
  • Fatigue
  • Muscle aches or body aches
  • Headache
  • New loss of taste or smell
  • Sore throat
  • Congestion or runny nose
  • Nausea or vomiting
  • Diarrhea

What you you’ll need to get free testing:

  • A photo ID with your date of birth (unless a minor). Testing is available regardless of citizenship or immigration status.
  • Insurance card, if you have insurance. If you have insurance, Medicare or Mainecare, you must provide this information when you register on Solv and your insurance company will be billed. You will not be charged for this test. You do not need to have insurance or a doctor’s note to schedule a test. NOTE: Insurance will not be accepted needed or accepted until after August 31, 2020.
  • To schedue a test, individuals are asked to schedule their appointments on
  • Once you choose the date and time of your appointment and enter and confirm of all of necessary information, you will receive multiple confirmation texts from Solv. Ensure that you complete all of the necessary online forms before your appoinment.
  • If you need help with registration or have any questions about the testing process or with directions to the test site, please call 207-854-0655.
  • If you need in-language assistance, plesae tell us in English the language you need, we will connect you with an interpreter.

Visiting the Test Site

  • After you complete the online scheduling and you have your appointment confirmed, you will be able to drive-through to the testing site at your scheduled time.
  • The process will take about 10 minutes. Wear your face covering when visiting the site.
  • After the test, remember to save the QR code that is given to you when registering. Here’s an example of a QR code:

Getting Your Results

  • Results will be sent via mail within approximatley 72 hours.
  • We are working with Solv so that you can access results with the QR code or visiting our website and entering a 16 digit retrieval code and entering your date of birth. As soon as this becomes available, we will update this section.

Frequently Asked Questions:

Will I be charged ? What if I don’t have insurance?

If you have insurance, Medicare or Medicaid you must provide this information after August 31 and the City of Westbrook will bill them. You will not be charged for the test and will not receive a bill. You do not need to have insurance or a doctor’s note to schedule a test.

If you are uninsured, the City of Westbrook will seek reimbursement directly from the federal uninsured COVID testing fund for the cost of your test. At the site you will be asked to provide one piece of identification such as your driver’s license, Maine State ID, or social security number to enable City of Westbrook to bill the federal uninsured COVID testing fund. Testing is available regardless of your citizenship/immigration status.

Reimbursement from insurance, Medicaid, Medicare and the federal uninsured COVID testing fund is necessary in order to offer testing free of charge to you, after August 31, 2020.

How do I cancel my appointment?

You will receive a text message with a link where you can change or cancel your appointment.

The Customer Service Bureau can help troubleshoot issues using Solv but does not have access to additional appointment times. The Customer Service Bureau can be reached at (206) 684-2489.

You are strongly encouraged to pre-register. We can only accept patients without an appointment if you have: 1) symptoms or 2) exposure to a KNOWN positive.

What type of test is offered? How long will it take to get results?

Turnaround times for test results are typically 48 hours. Expect results in 48-72 hours.

This test is a molecular RT-PCR test that detects COVID-19. It is not an antibody test. The sample is collected using a nasopharyngeal swab.

What do I do if I receive a positive result? What do I do if I receive a negative result?

You must stay away from other people until you are better. Use a separate bedroom and bathroom, if possible. If not, stay at least six feet apart from others while sleeping or talking. If you are unable to safely quarantine, contact the Maine CDC or the Westbrook Public Health Officer at and assistance with services will be offered.

Visit the Maine CDC Website for more information.

For support interpreting your results, call your provider or Westbrook’s COVID-19 Test Center at 207-854-0655 or you can send an email to at any time and a member of our team will reach back out to you. The Westbrook COVID-19 Test Center can also help you if you have no safe place to stay apart from others.

If you have a negative result, but have been in close contact with someone who has COVID-19, stay away from others for 14 days. It can take up to two weeks for symptoms to appear.

Will I be contacted by the Maine CDC (State Health Department) if I test positive?

You might receive a call from state, county, or health officials if you test positive. The caller will help figure out if you have exposed family, friends or co-workers to the virus. They will not ask about your immigration status, social security number or finances. Any information they collect will only be shared with public health professionals who are working to contain the virus. The caller can also help connect you to any support you might need.

What if I lose my QR Code?

We strongly encourage you to take a photo of your QR code for safe keeping, but if you lose your QR code or have trouble accessing your results, call the Westbrook COVID Test Center at 207-854-0655 or email

How I my information shared?

The results from all COVID-19 tests are given to the Maine CDC for testing and for surveillance purposes. Maine CDC uses an electronic disease surveillance system that allows public health staff in Maine to receive, enter, manage, process, track and analyze disease-related data. As part of this flow, results are shared with only public health officials. State health officials publish aggregated COVID-19 data every day on their websites.

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