Community COVID-19 Resources

Community COVID-19 Resources

COVID-19: How to Register for FREE Testing

Covid Test News Flash

At this time, we are only testing individuals who have scheduled an appointment.

If you have symptoms and are unable to schedule a test due to availability, please contact the COVID Test Center at 207-854-0655 or email and a medical provider will call you back. You can also find alternate test sites at or through the Maine CDC website.

COVID-19 Symptoms 

  • Fever or chills
  • Cough
  • Shortness of breath or difficulty breathing
  • Fatigue
  • Muscle aches or body aches
  • Headache
  • New loss of taste or smell
  • Sore throat
  • Congestion or runny nose
  • Nausea or vomiting
  • Diarrhea

What you you’ll need to get free testing:

  • A photo ID with your date of birth (unless a minor). Testing is available regardless of citizenship or immigration status.
  • Insurance card, if you have insurance. If you have insurance, Medicare or MaineCare, you must provide this information when you register on Solv and your insurance company will be billed. You will not be charged for this test. You do not need to have insurance or a doctor’s note to schedule a test. NOTE: Insurance will not be accepted needed or accepted until after October 31, 2020.
  • To schedule a test, individuals are asked to schedule their appointments on
  • Once you choose the date and time of your appointment and enter and confirm of all of necessary information, you will receive multiple confirmation texts from Solv. Ensure that you complete all of the necessary online forms before your appointment.
  • If you need help with registration or have any questions about the testing process or with directions to the test site, please call 207-854-0655.
  • If you need in-language assistance, please tell us in English the language you need, we will connect you with an interpreter.

Visiting the Test Site

  • After you complete the online scheduling and you have your appointment confirmed, you will be able to drive-through to the testing site at your scheduled time.
  • The process will take about 10 minutes. Wear your face covering when visiting the site.

Getting Your Results

  • Results will be sent via mail within approximately 72 hours.

Frequently Asked Questions:

Will I be charged ? What if I don’t have insurance?

If you have insurance, Medicare or Medicaid you must provide this information after Sept 30th and the City of Westbrook will bill them. You will not be charged for the test and will not receive a bill. You do not need to have insurance or a doctor’s note to schedule a test.

If you are uninsured, the City of Westbrook will seek reimbursement directly from the federal uninsured COVID testing fund for the cost of your test. At the site you will be asked to provide one piece of identification such as your driver’s license, Maine State ID, or social security number to enable City of Westbrook to bill the federal uninsured COVID testing fund. Testing is available regardless of your citizenship/immigration status.

Reimbursement from insurance, Medicaid, Medicare and the federal uninsured COVID testing fund is necessary in order to offer testing free of charge to you, after October 31, 2020.

How do I cancel my appointment?

You will receive a text message with a link where you can change or cancel your appointment.

The Customer Service Bureau can help troubleshoot issues using Solv but does not have access to additional appointment times. The Customer Service Bureau can be reached at (206) 684-2489.

You are strongly encouraged to pre-register. We can only accept patients without an appointment if you have: 1) symptoms or 2) exposure to a KNOWN positive.

What type of test is offered? How long will it take to get results?

Turnaround times for the test are typically within 72 hours once the state lab receives the samples. Expect results within 3-5 days.

This test is a molecular RT-PCR test that detects COVID-19. It is not an antibody test. The sample is collected using a nasopharyngeal swab.

What do I do if I receive a positive result? What do I do if I receive a negative result?

If you test positive, you will receive a phone call as soon as we receive notification of the positive result and a copy of the result will either sent via confidential email or the results will be mailed to you using USPS.  If you test negative, you will receive a confidential email or the results will be mailed to you using USPS.

You must stay away from other people until you are better. Use a separate bedroom and bathroom, if possible. If not, stay at least six feet apart from others while sleeping or talking. If you are unable to safely quarantine, contact the Maine CDC or the Westbrook Public Health Officer at and assistance with services will be offered.

Visit the Maine CDC Website for more information.

For support interpreting your results, call your provider or Westbrook’s COVID-19 Test Center at 207-854-0655 or you can send an email to at any time and a member of our team will reach back out to you. The Westbrook COVID-19 Test Center can also help you if you have no safe place to stay apart from others.

If you have a negative result, but have been in close contact with someone who has COVID-19, stay away from others for 14 days. It can take up to two weeks for symptoms to appear.

If you receive a confidential (encrypted) email from Westbrook Public Safety, you need to open the email within two weeks.

Will I be contacted by the Maine CDC (State Health Department) if I test positive?

You might receive a call from state, county, or health officials if you test positive. The caller will help figure out if you have exposed family, friends or co-workers to the virus. They will not ask about your immigration status, social security number or finances. Any information they collect will only be shared with public health professionals who are working to contain the virus. The caller can also help connect you to any support you might need.

How I my information shared?

The results from all COVID-19 tests are given to the Maine CDC for testing and for surveillance purposes. Maine CDC uses an electronic disease surveillance system that allows public health staff in Maine to receive, enter, manage, process, track and analyze disease-related data. As part of this flow, results are shared with only public health officials. State health officials publish aggregated COVID-19 data every day on their websites.

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