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Westbrook Community Center                                                                 Harrison Deah
426 Bridge Street                                                                                         General Assistance Administrator
Westbrook, ME 04092
                                                                                 Community Outreach Coordinator




How can I apply for General Assistance?

  • To apply for General Assistance, call 854-0676 to schedule an appointment. Phone calls are returned in the order in which they are received. Each person needs to complete an application in order to determine eligibility. Appointments are required. Office hours are Mon. – Thurs. 8:00 a.m. – 4:00 p.m. & Fri. 8:00 a.m. – 2:00 p.m.


    What should I bring to my interview?

  • Please bring a picture id, social security cards & birth certificate for the household, immigration papers if applicable, passport, current bank statement, paystubs, proof of income and expenses for basic necessities as defined in the next question & paperwork from Department of Health and Human Services, Social Security, current lease/rental agreement and utility bills.


    What do I need to do to qualify for General Assistance?

  • Each applicant is responsible for providing the General Assistance Administrator all information necessary to determine eligibility. This includes information verifying members of the household, documentation of all sources of income received in the household (salary, child support, workers compensation benefits, unemployment, SSI, SSDI, social security, TANF, tax returns, money received from family members, etc.) Additionally, applicants must provide documentation of their expenses for basic necessities (housing, heat, electricity, water, sewer, food, non-food, phone when medical necessary, prescriptions, etc.) & work related expenses – childcare & transportation to work. The administrator will make a determination of eligibility based on the overall maximums allowed by the State and municipality. Clients will receive a decision sheet indicating eligibility or ineligibility. If a household member is available to work, a job search log will be provided & consideration for Workfare.


    What can General Assistance assist with?

  • The City will grant assistance to eligible applicants for basic necessities according to the maximum levels for specific types of assistance. Basic necessities include shelter, rent, utilities (electricity, heat), food, personal care, and household supplies & other basic necessities when they are deemed essential to an applicant’s health & safety by the administrator.


    Can the City help me to secure housing?

  • If interested in subsidized affordable housing, please contact Westbrook Housing Authority located at 30 Liza Harmon Dr., at 854-9779. You may need to place your name on their list & also for Section 8 housing. We have a list of landlords in the waiting area of the Community Center office that work with the General Assistance program in the City of Westbrook. The list is not all inclusive and you may want to check with additional landlords, Craigslist &


    What is Workfare?

  • Each applicant & any member of the household who is capable of working may be required to perform work for the municipality as a condition of receiving assistance. As part of the municipal work program, the municipality can require recipients to participate in training, education, or rehabilitative programs that will assist recipients in securing employment.


    What do I need to do to be eligible for future assistance?

  • At the time an applicant receives a decision on their application, the administrator will inform the applicant of future responsibilities for consideration of future eligibility. Once applying for General Assistance, all clients regardless of whether or not they received any benefits are responsible for showing that they have done all they can to prevent needing general assistance again. This includes providing documentation (receipts) of all their spending over the past thirty days, all income received in past thirty days, & have utilized all potential resources the manager referred them to.


    What would cause me to be ineligible or disqualified from the program?

  • General Assistance is a program that encourages clients to do all they can to prevent needing future assistance & self-sustain. An applicant may be found ineligible to receive general assistance if they: misspend their money on items that are not considered basic necessities (this will count as money that is still available to the household and will affect the amount of eligibility); if a client forfeits a benefit, this benefit will not be replaced; if a client quits a job without cause or is fire from a job, they are disqualified from receiving assistance fora 120 day period; for failing to perform or complete a workfare assignment; for willfully making a false representational about their eligibility; for not providing or permitting the administrator to gather the necessary verification and documentation as required; as well as others.


    How often may I apply for General Assistance?

  • Generally, General Assistance is determined for a temporary period only. If an applicant needs to apply for General Assistance again, responsibility falls on the client to make sure requirements are met. An applicant may apply once every thirty days, unless deemed ineligible.


    What if I disagree with the General Assistance decision?

  • If you disagree with the decision, applicants should discuss the matter with the Administrator. All applicants have the right to request a Fair Hearing which would provide the applicant with a Board composed of City Councilors not involved in the decisions to decide whether you are eligible for assistance. If you would like to request a Fair Hearing, you must request in writing within five working days of when you receive your decision.


    This program is administered in accordance with the standard of eligibility as provided in 22 M.R.S.A., Chapter 1161.

    You many visit our website at



    • Shelter/rent
    • Utilities
    • Medical Care
    • Food
    • Non-food


    NOT BASIC NEEDS (not all inclusive)

    • Phone Bill/Cell Bill
    • Cigarettes, Tobacco, Alcohol
    • Cable Television, Internet, Phone
    • Trips, Vacation, Travel Expenses
    • Pet Care Costs
    • Key Deposits, Furniture Storage
    • Car Payments, Loan Payments, Credit Card Debt
    • Legal Fees
    • Court Restitution & Late Fees




    General Assistance
    City of Westbrook


    Applicants must apply for an use all other resources available such as

  • Federal Food Supplements (SNAP) – DHHS
  • Temporary Assistance for Needy Families (TANF): DHHS
  • MaineCare/Medicaid/Medicare: DHHS
  • Heating & Energy Assistance Program (LI-HEAP): OPPORTUNITY ALLIANCE
  • Subsidized Heating Program
  • Government Assistance Programs available