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General Assistance

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General Assistance is a state ordinance that requires municipalities to provide assistance with residents who meet the eligibility and criteria to receive financial or resource assistance to meet a basic need such as shelter, food or fuel.  General Assistance is not emergency services and is often referred to as the place of ‘last resort’ for those who qualify – meaning other state and local programs need to be accessed first. 

To access General Assistance, an appointment must be made by calling 854-0676.

 Appointments are generally scheduled within a week of the phone call.  We do not take “walk in” appointments.  A first time appointment will include a screening over the phone to ensure eligibility requirements are met and that the individual knows what to bring to an appointment for paperwork, etc.

Appointments are generally 30-60 minutes long depending on the issue.  It is important that you show up on time for your appointments.  If you are more than 10 minutes late, your appointment will be rescheduled as to not cause a back up with other people’s scheduled appointments. 

What to bring to your appointment (first time):

  • A copy of your current lease
  • Current pay stubs
  • Copies of any and all bills
  • Photo identification
  • Social security cards for everyone in the house
  • Proof of income

Office Location and Hours:

General Assistance is located at the Westbrook Community Center, 426 Bridge St., Westbrook, Maine.  Office hours are Monday through Thursday 8:00am – 4:30pm and Friday 8:00am - 2:00pm.